vh777's Privacy Policy

2.1 Registration & Identity Information

When you create an account on vh777, we collect the following information:

• Full name (as per national ID card)
• Date of birth (for age verification — only users aged 21+ may register)
• Mobile number and email address
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Transaction Information

During the deposit and withdrawal process, we collect:

• bKash, Nagad, Rocket, or Upay account number (full number is not stored)
• Bank account details (for bank transfers)
• Transaction amount, date, and reference number
• Deposit and withdrawal history

We never store your complete payment credentials. All financial information is protected through SSL encryption.

2.3 Usage & Activity Information

Information collected automatically while using the platform:

• IP address and device type
• Browser type and operating system
• Login time, session duration, and logout time
• Gaming history, bet amounts, and results
• Preferred game categories and betting patterns
• Cookies and local storage data

2.4 Communication Information

When you contact us, we store:

• Live chat conversation logs
• Email content and date sent
• Complaint details and their resolution

Primary Purposes of Use

• Account management: To create, verify, and keep your account secure.
• Identity verification: To confirm age (21+) and prevent fraud.
• Financial transaction processing: To complete deposits and withdrawals.
• Customer service: To resolve your questions and complaints.
• Platform improvement: To analyze user experience in order to improve service quality.
• Security assurance: To detect unauthorized access and cyber threats.
• Responsible gaming: To identify harmful gaming patterns and provide necessary support.
• Bonuses & promotions: To provide offers based on your eligibility.
• Legal obligations: To comply with applicable laws and regulations.

Circumstances for Sharing Information

• Payment processors: Minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and authorized banks to complete transactions.
• Technology service providers: With contracted technology partners for hosting, data protection, and platform operations, who work under strict confidentiality agreements.
• Legal authorities: Upon a valid request from a government body under a court order, legal investigation, or applicable regulations.
• Fraud prevention: Information may be shared with relevant agencies to prevent suspicious activity or money laundering.

In each of the above cases, we ensure that only the necessary information is shared and that the relevant parties are required to follow our privacy standards.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and run the platform's core functions. Without these, the site will not work properly.
• Functional cookies: To remember your preferences (such as language selection).
• Analytics cookies: To analyze platform usage patterns and improve the service.
• Security cookies: To detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies will prevent you from logging in or playing games properly. Limiting non-essential cookies will not affect core services.

Retention Period

vh777 retains your information in accordance with the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Financial transaction records and identity-related records are required to be retained for a specified period in accordance with regulatory guidance and legal requirements.
• Marketing information: Deleted as soon as possible after you withdraw your consent.
• Chat logs & communications: Retained for a specified period for customer service quality purposes.

Once the retention period ends, we securely delete or anonymize the information so that you can no longer be identified.

Strict 21+ Policy

vh777 is for persons aged 21 and above only. We do not knowingly collect any information from minors (persons under the age of 21). Age is verified at the time of account registration.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. If a parent or guardian believes their child is using this platform, please contact us immediately.

International Data Flow

Servers located in various countries may be used to operate the vh777 platform. Even if your information is transferred to another country, we ensure that your information will receive equal or greater protection in that country.

For international transfers, we take the following protective measures:

• Data is encrypted before transfer
• Strict data processing agreements are signed with the receiving party
• Third-party security standards are verified regularly

Policy Update Process

vh777 may update this privacy policy from time to time. When changes are made, we will:

• Display a notification on the platform
• We will send a notification to your registered email (for important changes)
• We will mention the date of changes at the top of the policy

Continuing to use the platform after changes means you agree to the new policy. Therefore, we recommend that you visit this page regularly.

Privacy-Related Contact

Contact us for any questions, concerns, or complaints regarding this privacy policy. Our dedicated support team is available 24/7 to assist in Bengali and English.

• Live Chat: 24/7 — for the fastest support
• Email: [email protected]

We will process any privacy-related requests within a reasonable time and inform you of the outcome.